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Last updated: 21/9/26
DIGITAL PRODUCT ACCESS
Because the Creator Vault is delivered digitally and access is provided immediately after purchase, purchases are generally non-refundable once access to the digital content has begun.
By choosing to receive immediate access at checkout, you agree that delivery of the digital content may begin immediately and acknowledge that any applicable cancellation right may be lost once supply of the digital content begins, where permitted by law.
For UK consumers specifically, current guidance requires express agreement to immediate digital supply and acknowledgement that the 14-day cancellation right will be lost before access/download begins.
WHEN A REFUND MAY BE CONSIDERED
We may consider a refund where:
you were charged more than once for the same purchase;
you paid successfully but are unable to access the Creator Vault due to a genuine technical issue that we are unable to resolve;
the product was materially misrepresented or does not substantially match what was described at the time of purchase; or
you are otherwise entitled to a refund or other remedy under applicable consumer law.
Once immediate access to the Creator Vault has been provided and any applicable cancellation right has been validly waived or lost, we do not normally provide refunds simply because you change your mind, decide you no longer want the product, do not use the materials, or decide the content is not suitable for your personal circumstances.
This does not affect any statutory rights you may have under applicable law.
TECHNICAL PROBLEMS
If you experience difficulty accessing the Creator Vault, please contact us first so we can attempt to resolve the issue.
Where an access problem can reasonably be fixed, we will normally attempt to restore access before considering a refund.
Nothing in this Refund Policy limits or excludes any rights or remedies that cannot legally be limited or excluded under the consumer laws applicable to you.
To request a refund or report an issue, contact:
Email: support@arisemotiv.com
Please include:
your name;
the email address used for the purchase;
your order or payment information; and
a brief explanation of the issue.
We may request additional information where reasonably necessary to verify the purchase or investigate the request.
Where a refund is approved, it will normally be returned to the original payment method.
Processing times may vary depending on the payment provider or bank.
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